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Privacy Policy

Last updated: July 27, 2026

This page is maintained by DigiCafe by Akash to answer common questions about how we handle information collected through our website. It is not an independent certification or legal advice. If you need a specific data processing agreement or compliance statement, please contact us directly.

1. Who we are

DigiCafe by Akash is a global digital agency operated by Akash Harinkhede. We provide WhatsApp chatbot development, website development, digital marketing and lead generation services. Our website is published at https://digicafebyakash.in.

2. What personal data we collect

We collect only the information you voluntarily provide or that is needed to respond to enquiries and deliver services. This may include:

  • Name, email address and phone number submitted via contact forms.
  • Project details, service interest and message content.
  • WhatsApp number and chat content when you message our WhatsApp business line.
  • Basic technical data such as IP address, browser type and approximate location from standard server logs and analytics tools.

3. How we use your data

We use the information we collect to:

  • Reply to your enquiries and provide proposals.
  • Deliver and manage WhatsApp chatbot, website and marketing services.
  • Send service updates, project deliverables and follow-up communications.
  • Improve website performance, security and user experience through analytics.
  • Comply with legal or tax obligations where applicable.

We do not sell your personal data to third parties. We only share it with the service providers described in Section 6, and only to the extent necessary to operate our business.

4. Cookies and analytics

We use Google Tag Manager (GTM) to manage tags and scripts that help us understand how visitors interact with the site. These tools may place cookies or read device information in accordance with their own privacy policies. You can manage or disable cookies through your browser settings.

5. WhatsApp and lead form data

When you submit our contact form, your details are stored in a connected Google Sheet so we can track and respond to leads. A copy is also emailed to akashharinkhedeak@gmail.com. You may also be redirected to WhatsApp to continue the conversation. Messages sent via WhatsApp are subject to Meta/WhatsApp’s own privacy practices.

6. Subprocessors and integrations

We rely on the following service providers for hosting, communication, analytics and lead management:

  • Lovable — website hosting and platform services.
  • Google Tag Manager — tag management and analytics.
  • Google Sheets — lead tracking and CRM.
  • Resend — email delivery for lead notifications.
  • WhatsApp / Meta — chatbot and messaging platform.

Each provider processes data under its own terms. We choose providers with strong privacy practices and restrict access to the minimum data needed.

7. Data retention and deletion

We keep contact and project data for as long as necessary to respond to enquiries, deliver services and meet legal or tax record-keeping requirements. If you would like your data deleted earlier, please contact us using the details below. We will remove it from our active systems within a reasonable time unless we are required to keep it by law.

8. Your rights

Depending on your location, you may have the right to access, correct, delete or restrict the processing of your personal data. You may also have the right to object to processing or request a copy of your data in a portable format. To make any of these requests, email us at the address below.

9. Security

We use HTTPS encryption, access controls on connected services and reputable cloud providers to protect data. No online service is completely secure, and we encourage you not to share sensitive information such as passwords or payment card details through contact forms or WhatsApp.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The latest version will always be posted on this page with the updated date.

11. Contact us

For privacy questions, data requests or security concerns, please contact: